Total grievances
22
All records available in the system
Operations Portal
MU- GSMS dashboard and grievance register
This operations page keeps the same institutional visual language as the main website while remaining connected to the Django REST API for live grievance records and summaries.
Active cases
14
Cases still moving through review or action
Resolved cases
6
Cases marked resolved or closed
Average resolution
0 days
Average turnaround on completed cases
Grievance Register
Case Board
Recent complaints and requests
Latest submissions recorded through MU- GSMS.
Filed OnIssueDepartmentPriorityStatus
Apr 23, 2026
Internal grievance
Academic Issues Student Grievance - Dean Office / Office of the Dean, Graduate School of Humanities and Social Sciences
General Cases
Office of the Dean, Graduate School of Humanities and Social Sciences
CA006
Medium
In Progress
Apr 12, 2026
External grievance
Academic Issues External Grievance - Constituent Campus / Narayan Multiple Campus, Dailekh / Dailekh
General Cases
Narayan Multiple Campus, Dailekh
CA031
Medium
Under Review
Apr 12, 2026
External grievance
Others External Grievance - Graduate School / Graduate School of Management, Birendranagar, Surkhet / GSST
General Cases
Graduate School of Management, Birendranagar, Surkhet
CA021
Medium
Submitted
Apr 12, 2026
External grievance
Facilities External Grievance - Graduate School / Graduate School of Science and Technology, Birendranagar, Surkhet / Birendranagar Surkhet
General Cases
Graduate School of Science and Technology, Birendranagar, Surkhet
CA022
Medium
Under Review
Apr 12, 2026
External grievance
Academic Issues External Grievance - Constituent Campus / Bageshwari Multiple Campus, Kohalpur Banke / Banke
General Cases
Bageshwari Multiple Campus, Kohalpur Banke
CA026
Medium
Rejected
Apr 12, 2026
Internal grievance
Academic Issues Staff Grievance - Constituent Campus / Vidhyapur Janata Multiple Campus, Surkhet
General Cases
Vidhyapur Janata Multiple Campus, Surkhet
CA034
Medium
Submitted
Status Matrix
Current status distribution
Submitted
3
Under Review
8
Assigned
0
In Progress
3
Resolved
6
Closed
0
Rejected
2
Service Desk
Operational notes
1
All grievances receive a reference number before departmental handling starts.
2
Departments can review status, add action notes, and close records with resolution remarks.
3
The same backend powers dashboard totals, recent cases, and departmental routing data.
Department Routing
Case load by department
CA0143
Exam Management Office
Registered grievances currently assigned or recorded under this department.
CA0223
Graduate School of Science and Technology, Birendranagar, Surkhet
Registered grievances currently assigned or recorded under this department.
CA0262
Bageshwari Multiple Campus, Kohalpur Banke
Registered grievances currently assigned or recorded under this department.
CA0212
Graduate School of Management, Birendranagar, Surkhet
Registered grievances currently assigned or recorded under this department.
CA0312
Narayan Multiple Campus, Dailekh
Registered grievances currently assigned or recorded under this department.
Workflow
Resolution process
1
Case logged and verified by the grievance desk
2
Assigned to the concerned department or focal office
3
Update recorded after departmental action or clarification
4
Resolution notes reviewed and case closed