Total grievances
3
All records available in the system
Operations Portal
MU-GMS dashboard and grievance register
This operations page keeps the same institutional visual language as the main website while remaining connected to the Django REST API for live grievance records and summaries.
Active cases
2
Cases still moving through review or action
Resolved cases
1
Cases marked resolved or closed
Average resolution
0 days
Average turnaround on completed cases
Grievance Register
Case Board
Recent complaints and requests
Latest submissions recorded through MU-GMS.
ReferenceIssueDepartmentPriorityStatus
MU-2026-IM2ZO
Apr 7, 2026
Harassment/Discrimination External Grievance - Graduate School / Graduate School of Humanities and Social Sciences, Birendranagar, Surkhet / Smith Osborne Inc
General Cases
Graduate School of Humanities and Social Sciences, Birendranagar, Surkhet
CA019
High
Submitted
MU-2026-Q64CU
Apr 7, 2026
Facilities Student Grievance - Exam Office / Exam Management Office
General Cases
Exam Management Office
CA014
Medium
Under Review
MU-2026-DFIOB
Apr 7, 2026
Facilities Student Grievance - Exam Office / Exam Management Office
General Cases
Exam Management Office
CA014
Medium
Resolved
Status Matrix
Current status distribution
Submitted
1
Under Review
1
Assigned
0
In Progress
0
Resolved
1
Closed
0
Rejected
0
Service Desk
Operational notes
1
All grievances receive a reference number before departmental handling starts.
2
Departments can review status, add action notes, and close records with resolution remarks.
3
The same backend powers dashboard totals, recent cases, and departmental routing data.
Department Routing
Case load by department
CA0142
Exam Management Office
Registered grievances currently assigned or recorded under this department.
CA0191
Graduate School of Humanities and Social Sciences, Birendranagar, Surkhet
Registered grievances currently assigned or recorded under this department.
CA0250
Babai Multiple Campus, Gulariya, Bardiya
Registered grievances currently assigned or recorded under this department.
CA0260
Bageshwari Multiple Campus, Kohalpur Banke
Registered grievances currently assigned or recorded under this department.
CA0270
Bheri Gyanodaya Multiple Campus, Khalanga, Jajarkot
Registered grievances currently assigned or recorded under this department.
Workflow
Resolution process
1
Case logged and verified by the grievance desk
2
Assigned to the concerned department or focal office
3
Update recorded after departmental action or clarification
4
Resolution notes reviewed and case closed